LUDUS PROTECTION EXPLAINED
Ludus provides refunds if…
You cannot attend your event due to any of the reasons below and have provided the necessary evidence requested below. Please also read the General Conditions of Refund below.
You cannot attend your event due to any of the reasons below and have provided the necessary evidence requested below. Please also read the General Conditions of Refund below.
• Illness / Injury (not including Covid-19)
• Pre-existing Medical Condition
• Death of Immediate Family
• Pregnancy Complication
• Public Transport Failure
• Flight disruption
• Mechanical Breakdown
• Adverse Weather
• Home Emergency
• Jury Service
• Court Summons
• Armed Forces & Emergency Services Recall
• Pre-existing Medical Condition
• Death of Immediate Family
• Pregnancy Complication
• Public Transport Failure
• Flight disruption
• Mechanical Breakdown
• Adverse Weather
• Home Emergency
• Jury Service
• Court Summons
• Armed Forces & Emergency Services Recall
If your event is cancelled or postponed by the organizer, the organizer is responsible for refunds. Ludus customer support team will be able to assist you in finding the correct person to reach out to, but Ludus is prohibited from issuing the refund.
We may consider other emergency circumstances at our discretion.
General Conditions of Refund
We may consider other emergency circumstances at our discretion.
General Conditions of Refund
• Any reason for refund must not be foreseeable at the time you made the booking for the event.
• We do not refund if you made your booking by mistake, or it is no longer wanted or needed.
• If the event is cancelled, or postponed to a date you cannot attend, please contact the venue, or event organizer directly.
• You must make all arrangements to attend the event, including arranging any necessary travel or documents, and allowing suitable travel time.
• You will be asked to provide supporting evidence at your own expense.
• Your refund will be made to the same method used to purchase tickets.
• Maximum refund value will not exceed $1000 USD or local currency equivalent.
• Claims must be submitted no later than 14 days following the occurrence of the event.
• We do not refund if you made your booking by mistake, or it is no longer wanted or needed.
• If the event is cancelled, or postponed to a date you cannot attend, please contact the venue, or event organizer directly.
• You must make all arrangements to attend the event, including arranging any necessary travel or documents, and allowing suitable travel time.
• You will be asked to provide supporting evidence at your own expense.
• Your refund will be made to the same method used to purchase tickets.
• Maximum refund value will not exceed $1000 USD or local currency equivalent.
• Claims must be submitted no later than 14 days following the occurrence of the event.
Covid-19…
Due to the uncertainty of Covid-19, Ludus does not provide refunds for missing a show with Covid-19.
Requesting a Refund
To apply for a Refund simply click the link in your confirmation email. If you do not have your confirmation email please contact our support team here and they will be able to assist. See below for furth explanation on each category listed above!
Due to the uncertainty of Covid-19, Ludus does not provide refunds for missing a show with Covid-19.
Requesting a Refund
To apply for a Refund simply click the link in your confirmation email. If you do not have your confirmation email please contact our support team here and they will be able to assist. See below for furth explanation on each category listed above!
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