LUDUS PROTECTION EXPLAINED
Ludus provides refunds if…
You cannot attend your event due to any of the reasons below and have provided the necessary evidence requested below. Please also read the General Conditions of Refund below.
• Illness / Injury (not including Covid-19)
• Pre-existing Medical Condition
• Death of Immediate Family
• Pregnancy Complication
• Public Transport Failure
• Flight disruption
• Mechanical Breakdown
• Adverse Weather
• Home Emergency
• Jury Service
• Court Summons
• Armed Forces & Emergency Services Recall
If your event is cancelled or postponed by the organizer, the organizer is responsible for refunds. Ludus customer support team will be able to assist you in finding the correct person to reach out to, but Ludus is prohibited from issuing the refund.
We may consider other emergency circumstances at our discretion.
General Conditions of Refund
• Any reason for refund must not be foreseeable at the time you made the booking for the event.
• We do not refund if you made your booking by mistake, or it is no longer wanted or needed.
• If the event is cancelled, or postponed to a date you cannot attend, please contact the venue, or event organizer directly.
• You must make all arrangements to attend the event, including arranging any necessary travel or documents, and allowing suitable travel time.
• You will be asked to provide supporting evidence at your own expense.
• Your refund will be made to the same method used to purchase tickets.
• Maximum refund value will not exceed $200 USD or local currency equivalent.
• Claims must be submitted no later than 14 days following the occurrence of the event.
Covid-19…
Due to the uncertainty of Covid-19, Ludus does
not provide refunds for missing a show with Covid-19.
Requesting a Refund
To apply for a Refund simply click the link in your confirmation email. If you do not have your confirmation email please contact our support team
here and they will be able to assist. See below for furth explanation on each category listed above!
means an illness or accidental injury to a person in the ticket list or an immediate relative.
Where you cannot provide evidence that the person affected is within the group due to attend the show.
Telephone or online consultations.
Where you have not been physically examined by a doctor prior to the date of the show.
Conditions that are unpredictable and the event is more than two months in the future.
Doctor’s note or Medical Certificate confirming
• the details of the illness or injury,
• the date it first occurred,
• that it prevents the person from attending.
Proof of relationship.
Pre-existing Medical Condition
means a physical or mental health condition that you already had when you made the booking that would not normally prevent you attending.
Where guidelines for your pre-existing medical condition would normally prevent you from attending the event.
Telephone or online consultations.
Conditions that are unpredictable and the event is more than two months in the future.
Doctor’s note or Medical Certificate confirming
• the details of the illness or injury,
• the date it changed,
• that it prevents the person from attending.
means in the 24 hours prior to the booking, the mechanical breakdown, accident, fire or theft of a vehicle taking you to the event.
If you did not leave sufficient time to travel to the event.
If you did not make reasonable alternative arrangements to attend the event.
Breakdown – A copy of the call out note from a national breakdown recovery service.
An incident number or report from the police or relevant traffic authority.
means a Burglary, Fire, Malicious Damage or Flood at your main private residence within 48 hours immediately before the event.
Any Home Emergency for which you cannot provide Evidence as below.
Burglary, Flood, Malicious Damage – A Police reference number or evidence from the submission of a claim to your home insurance company.
Fire – A report from the fire service and/or police.
Armed Forces & Emergency Services Recall
means you as a member of the Armed Forces, Reserve Armed Forces or Emergency Services are recalled to work on the date of the event or are posted overseas and cannot attend the event.
You were aware of or had scheduled work on the date of the event, prior to making the booking.
You made an unsuccessful request for annual leave for the date of the event.
A note from your Commanding Officer or Line Manager to confirm being called into work or duty and that this was not your original schedule.
Specific reasons where refunds will not be provided:
We do not refund for non-attendance of an event directly or indirectly associated with:
• actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure;
• naturalization, visa, in-vitro fertilization or other appointments;
• failing to comply with any law;
• any event emanating from Cuba, Iran, North Korea, Sudan or Syria;
• where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America.
• if it exceeds 18 months from the date originally booked to the conclusion of the transacted event.
Definitions
The following words or phrases have the meaning shown below wherever they appear in bold in this document.
We/Us/Our – We are the ticketing agent with whom you made the booking.
You/Your/Yourself – A person who has made a booking alone or as part of a group with us (Ludus).
Armed Forces – Naval Service, Marines, Army or Air Force.
Attend – participate in, take part in, use, or be present at.
Booking/Event – The pre-planned and pre-booked ticket(s) transacted with us by you.
Doctor – A qualified medical practitioner registered and licensed with a recognized professional body. A doctor cannot be you or a member of your family.
Emergency Services – Police, Fire and Rescue Service or other Emergency Services.
Immediate family – your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily.
Immediate household – persons living together at the same permanent address.
Paying Party – Any organization or body who has a legal liability to pay compensation for the failure of the service, against whom you have a right of refund.
IMPORTANT
Any translation of this document from English is for assistance and information only. In event of a Refund Application the English language version shall be the basis of settlement.
All aspects of this document are subject to United States law and the jurisdiction of the United States courts.
These reasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund.
This is not an insurance policy. A Refundable Booking is an optional extension to our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document.
