Currently the Mobile Reader will work with the mobile app in iOS and Android mobile devices and tablets. If you’d like to use your Standard Terminal, this will work with the web version of Retail that’ll be rolling out in January 2025. So if you’re looking to use the mobile app with a phone or tablet, you’ll need to have the Mobile Reader.
Yes — a new Retail tab will be added to the mobile app that’ll automatically work with your existing Mobile Reader or Terminal.
Retail comes with an in-person point-of-sale tool inside our existing Ludus mobile app and on the web. Retail can only be used for in-person transactions and pairs with our Mobile Readers or Terminals for card payments. If you’d like to sell additional items alongside tickets online, you can use our Add-Ons feature which lets patrons purchase additional items in their ticket orders.
Retail will launch in the coming months. We are targeting a go-live date at the beginning of 2025. If you want the latest behind the scenes updates for Retail's launch please sign up to join our waitlist!
When selling via our Retail point-of-sale tool, the processing fee will be 2.9% + $0.30/transaction. For example, if you sell a patron 10 water bottles at $1 per bottle via the Retail feature, the patron pays $10, and $0.59 will be paid by your group for the transaction.
“We had extensive demos from both Ludus and Vendini (now AudienceView), and were impressed with the flexibility and responsiveness of the Ludus system and their willingness to listen to and respond to our questions.”
“In terms of actual features that were game changers for our performing arts department: ability to create your own venue map, online reservations and payment, variable priced seating, ability to pass on credit card fees to patrons or to absorb them, dynamic social distancing options, ability to track sales and proceeds easily, fast/accurate payment, and a culture of continuous improvement."
“Exceptional. Customer service is always on top of things and extremely helpful. The team is always working to stay current with the needs of the times we are living in - for example, developing a way to socially distance seats as tickets sell. Overall, I have consistently been impressed with this product, team, and innovation. Not once have I ever thought twice about using Ludus.”
“I am so blown away at the customer service. That kind of support in addition to a free program is hard to come by! This has made a world of difference in making my life easier as the box office manager. So glad to have found you!”
“Ludus is an intuitive product that is easy to learn and implement. They are forward thinking and always finding new ways to improve, even in a global pandemic. On top of it all, their customer service is second to none. I would strongly recommend Ludus to any school or arts organization.”
“One of the main reasons we went with Ludus was customer support. I checked into the company and their reputation before we went with their package and I could not be happier. The Ludus support team is quick to answer questions and solve problems.”
“I have been blown away by the quality of the work. The customer service is out of this world. Most questions are answered within just a few minutes and all of my issues have been handled professionally and expediently.”
“We are a small rural school district. We can't afford super expensive ticketing systems. Ludus's user experience is unmatched and provides top-notch services for the least amount of monetary investment possible.”
“I know I've said this in the past, but I just have to say it again....Ludus is incredible. Thank you for creating such a user-friendly and professional-looking/operating system. I love it. It's a lot of fun to use!”
“My experience with Ludus has been top notch. My staff and I have found that it offers much more flexibility and ease of use in comparison to our previous program. Additionally, customer service is fast and friendly.”
“It feels as though Ludus has been part of rehearsals and has made sure opening night goes smoothly. They operate the way every company should, by standing behind their product and supporting their customers.”
“AMAZING! The people who helped with all my questions were fabulous, it was SUPER easy to use and set up and sell tickets online. If it wasn't for Ludus, we wouldn't have had a drama season in the spring of '21 because we weren't allowed to sell tickets in person at our school. I would use them again in a heartbeat!”
The best way to sell tickets online and in person. Meet your patrons where they are with fast and flexible ticketing.
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Broadcast live streams, pre-recorded videos, and other linkable events all within one platform.
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Use meaningful, real-time reports to understand sales and grow your organization.
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Simplify your in-person concession and merchandise sales, manage inventory, collect tips, log sales by group, and more.
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