Customer Support
Built-in support. Real results
At Ludus, partnership and real-time support aren’t add-ons—they’re built into everything we do.
You don’t think about support—until you need it
Whether it’s setup day, a late-night prep, or five minutes before your event, we’re here with fast, reliable help from people who know the stakes.
Watch demo
Meet the team behind the support
Every message is handled by a real person—often a former stage manager, ticketing expert, or theatre director. Our team knows the industry because we’ve lived it, and we’re here to help from start to finish.
Chat with our team now
John Harden
Customer Support Specialist
Mitchell Gunnett
Customer Support Specialist
Jonathan Christensen
Onboarding and Implementation Specialist
Annabelle McCammon
Customer Support Specialist
Hannah Duncan
Customer Support Specialist
Grace McLary
Customer Support Specialist
Kristin Klimek
Customer Support Specialist
Kathleen Petrillo-Bair
Customer Support Manager
Greg Franklin
Customer Support Specialist
Jacquie Shannon
Senior Customer Success Specialist
Live Support, 7 Days a Week
Built-In Trust. Proven Results
We treat every customer like they matter. Because they do. Our 95%+ customer satisfaction rating isn’t a goal. It’s our standard.
Response Time
Average reply in under 3 minutes.
Satisfaction Rate
Customers rate us 98% positive.
Net Promoter Score
Trusted with an NPS of 93.
Support Channels
Available via Live Chat, Email, and Phone.
Availability
Weekdays: 9am–8pm ET (Urgent Requests 8pm-10pm)
Saturday: 9am–10pm ET (Urgent Requests)
Sunday: 11am–7pm ET (Urgent Requests)
We also keep track of when events are happening to ensure someone is always available day of.
Access our complete library of support articles and tutorials
Learn more about use of features with articles and videos.
View here
We’re not just here to fix problems. We’re here to help you succeed
From your first login to opening night, our team is part of yours. We stay with you through it—no matter how stressful the moment.
Guided onboarding
Historical data transfer (tickets, patrons, donations)
Strategy for major events and fundraising
Ongoing check-ins and planning support
Why support should be a dealbreaker
Features matter. But when things get urgent, support is everything. Ludus customers switch for the tools. They stay for the support.
“Ludus’s customer service is amazing. Every time we have a question or want to learn about a new feature, we get a fast and friendly response.”
-Kendall J., Urbana Station Theatre, Board President
Support that feels like part of your team
We’re with you from setup to standing ovation.
Chat with our team now
“Ludus has been instrumental in improving our customer. We love Ludus!”
"Ludus has the BEST customer service, it is user-friendly, and our patrons are very satisfied!"
“This program is SOOOOO useful and helpful for high school theatre teachers!”
”Love love love, I cannot sing the praises of how much I love Ludus."
“I was totally blown away at how easy it was to get set up and running with Ludus"
"One of my favorite parts of Ludus is that the team listens to you and your needs."
“I have loved Ludus for the past 7 years, and I will use them for the rest of my career.”
"Ludus is an incredible educational tool for my students…a vital part of building our audience.”
“Ludus is an amazing ticketing platform!"
"This is the best platform I have ever used. I will use this for ticketing FOREVER!"
"I love using Ludus. We've already received many compliments on the patron end of the set up."
"Ludus is amazing. You people are the best!”
"Since switching to Ludus, my patron experience has become so much more valuable.”
"If it wasn’t for Ludus, we wouldn’t have had a drama season in the spring of ’21!"
"We love Ludus so much, we had two other groups that we have worked with start using it too!”
“Ludus is set apart from all the other platforms out there."
“Using Ludus is so easy! I appreciate that training my volunteers is finally a manageable task.”
"I have always appreciated your customer service here at Ludus!!!”
“We are almost SOLD OUT before the show has even begun."
"I am blown away at the customer service you are providing us with!"
“Our ticket sales almost doubled in one year!
“The number of donations we've received since integrating Ludus has been remarkable.”
"Way better than the box office system we were using before."
"Ludus is the best! I love Ludus!"
“Ludus is the winner out of all the ticketing companies I've tried.”
“We appreciate the value for the money. They even allow us to submit requests for new features!”
“You'll never find a better customer service.”
”Our donations have tripled since we began using Ludus.”
"We had our first season using Ludus as our ticketing system and it was awesome!"
"I have referred Ludus 3 times! Thank you - it's the BEST."
"I am still loving Ludus and all the accounting and data and online possibilities."
“LOVE LUDUS!”
“Ludus is always improving, along with the best possible five-star customer service available!"
“INCREDIBLE customer service. Always adding new features. I could go on for a while... :)”
”I have nothing but positive things to say about Ludus. I highly recommend.”
"I did one show using Ludus as our ticketing platform, I saw no reason to shop around.”
"So easy to use and great features!"
"So easy for us to use and for our audience. Great service"
“Continual excellence with an eye towards improvement and fantastic tech support.”
"Easy to use. Best customer service EVER!"
“Customer service is top notch! User interface is beautiful!”
"I am loving using Ludus and our patrons are very happy with the experience."
“I rave about you guys…you have made so many aspects of running our dance studio infinitely easier!”
“Ludus understands theatre like no other. My only mistake was not finding them sooner.”
"Way better than the box office system we were using before!"
“Ludus has the best customer service in the industry.”
“Ludus is the easiest ticketing system I’ve ever worked with!”
"I just switched to you guys from Ticket Spice, and I am so much happier with your program."
"Thank you for developing such a wonderful product!"
"Ludus is by far the most user friendly ticketing site and has helped us generate additional income.”
”Ludus is one of the best services I have used as a public school performing arts educator.”
“It’s such a delight to finally spend my time directing instead of troubleshooting ticketing!”
“Ludus has made every part of the ticket selling process go so much more smoothly.”
"I am very thankful we found Ludus. We love to tell everyone about it!"
"Until we used Ludus, we were having to cobble together many different systems...which makes life much easier”
"Ludus has added features for us, sometimes even customized for our needs."
"if we need something, we open up the chat and within minutes we've got a solution."
"Ludus is perfect for the teacher or coach with limited time."
"Love this website and the amazing customer service”
“Ludus was one of the best decisions our theatre program has ever made!”
“Everything is so easy to use, and makes my job so much easier"
“Ludus has completely streamlined our daily workflow."
“You cannot beat the online tech support that Ludus has!”
“Ludus has been instrumental in improving our customer. We love Ludus!”
"Ludus has the BEST customer service, it is user-friendly, and our patrons are very satisfied!"
“This program is SOOOOO useful and helpful for high school theatre teachers!”
”Love love love, I cannot sing the praises of how much I love Ludus."
“I was totally blown away at how easy it was to get set up and running with Ludus"
"One of my favorite parts of Ludus is that the team listens to you and your needs."
“I have loved Ludus for the past 7 years, and I will use them for the rest of my career.”
"Ludus is an incredible educational tool for my students…a vital part of building our audience.”
“Ludus is an amazing ticketing platform!"
"This is the best platform I have ever used. I will use this for ticketing FOREVER!"
"I love using Ludus. We've already received many compliments on the patron end of the set up."
"Ludus is amazing. You people are the best!”
"Since switching to Ludus, my patron experience has become so much more valuable.”
"If it wasn’t for Ludus, we wouldn’t have had a drama season in the spring of ’21!"
"We love Ludus so much, we had two other groups that we have worked with start using it too!”
“Ludus is set apart from all the other platforms out there."
“Using Ludus is so easy! I appreciate that training my volunteers is finally a manageable task.”
"I have always appreciated your customer service here at Ludus!!!”
“We are almost SOLD OUT before the show has even begun."
"I am blown away at the customer service you are providing us with!"
“Our ticket sales almost doubled in one year!
“The number of donations we've received since integrating Ludus has been remarkable.”
"Way better than the box office system we were using before."
"Ludus is the best! I love Ludus!"
“Ludus is the winner out of all the ticketing companies I've tried.”
“We appreciate the value for the money. They even allow us to submit requests for new features!”
“You'll never find a better customer service.”
”Our donations have tripled since we began using Ludus.”
"We had our first season using Ludus as our ticketing system and it was awesome!"
"I have referred Ludus 3 times! Thank you - it's the BEST."
"I am still loving Ludus and all the accounting and data and online possibilities."
“LOVE LUDUS!”
“Ludus is always improving, along with the best possible five-star customer service available!"
“INCREDIBLE customer service. Always adding new features. I could go on for a while... :)”
”I have nothing but positive things to say about Ludus. I highly recommend.”
"I did one show using Ludus as our ticketing platform, I saw no reason to shop around.”
"So easy to use and great features!"
"So easy for us to use and for our audience. Great service"
“Continual excellence with an eye towards improvement and fantastic tech support.”
"Easy to use. Best customer service EVER!"
“Customer service is top notch! User interface is beautiful!”
"I am loving using Ludus and our patrons are very happy with the experience."
“I rave about you guys…you have made so many aspects of running our dance studio infinitely easier!”
“Ludus understands theatre like no other. My only mistake was not finding them sooner.”
"Way better than the box office system we were using before!"
“Ludus has the best customer service in the industry.”
“Ludus is the easiest ticketing system I’ve ever worked with!”
"I just switched to you guys from Ticket Spice, and I am so much happier with your program."
"Thank you for developing such a wonderful product!"
"Ludus is by far the most user friendly ticketing site and has helped us generate additional income.”
”Ludus is one of the best services I have used as a public school performing arts educator.”
“It’s such a delight to finally spend my time directing instead of troubleshooting ticketing!”
“Ludus has made every part of the ticket selling process go so much more smoothly.”
"I am very thankful we found Ludus. We love to tell everyone about it!"
"Until we used Ludus, we were having to cobble together many different systems...which makes life much easier”
"Ludus has added features for us, sometimes even customized for our needs."
"if we need something, we open up the chat and within minutes we've got a solution."
"Ludus is perfect for the teacher or coach with limited time."
"Love this website and the amazing customer service”
“Ludus was one of the best decisions our theatre program has ever made!”
“Everything is so easy to use, and makes my job so much easier"
“Ludus has completely streamlined our daily workflow."
“You cannot beat the online tech support that Ludus has!”
Need help now?
Chat with us anytime using the bottom-right icon on any page. Or reach out directly:
Email: support@ludus.com
Chat with us now
