🎯 What we are looking for
1. Proficiency in customer service: Strong communication skills and the ability to provide excellent support to users.
2. Familiarity with Ludus platform: Experience using Ludus or a similar online ticketing platform, understanding its features, functionalities, and troubleshooting processes.
3. Technical aptitude: Comfortable navigating digital platforms and troubleshooting technical issues that users may encounter.
4. Problem-solving skills: Ability to analyze customer inquiries, identify root causes of issues, and provide effective solutions in a timely manner.
5. Empathy and patience: Demonstrating empathy towards customers' concerns and maintaining a patient demeanor, especially in challenging situations.
6. Flexibility and adaptability: Ability to work in a dynamic environment, quickly adapt to changes, and learn new processes or features as the platform evolves.
7. Team collaboration: Willingness to collaborate with colleagues to share knowledge, best practices, and contribute to the overall success of the customer support team.
8. Box Office Experience: Knowledge of box office software and operations goes a long way in this role as you’ll be able to speak the language of our customers
