Front of House eGuide

Front of House Excellence

If you're responsible for creating a great patron experience before the curtain even rises, this guide is for you. Use it to build a stronger front-of-house team, prepare volunteers with confidence, and make every patron feel welcome from the moment they arrive.

Inside, you’ll find:

• Volunteer recruiting and onboarding guidance
• Ready-to-use FOH role descriptions
• Training tips and scenario-based exercises
• Accessibility and inclusion essentials
• Emergency and challenging-situation preparation
• Patron feedback and box office communication tools
• Volunteer recognition ideas