How Ludus Compares

Ludus vs. Theatre Manager

Theatre Manager is built for complex venues with the resources to support a highly complex setup. But for many teams, the learning curve is steep, setup is heavier than expected, and even routine upgrades can take web sales offline. With Ludus, you get modern tools, transparent pricing, and fast human support, so you can focus on selling tickets and serving your audience, not managing software.

4 reasons organizations choose Ludus

💡 Many organizations that demo Ludus after using Theatre Manager make the switch.

1. Annual License Pricing and a Platform in Transition.

  • Theatre Manager is priced as an annual license, with public listings starting around $5,995 per year. ****They’ve also publicly shared plans to support users migrating to another platform, then wind down Theatre Manager and its cloud hosting.
  • Ludus keeps it simple and flexible. No contracts, no lock-in fees, and your tools and data stay in one place.

2. Steep Learning Curve.

  • Reviews regularly describe Theatre Manager as “complicated,” with some setup tasks feeling more like “coding” than configuration.
  • Ludus is built to help your team get set up quickly, make changes without friction, and keep moving.

3. Upgrades Can Take Sales Offline.

  • Theatre Manager’s own upgrade guidance states upgrades can take about one business day, during which your office may not be able to use the system “even to look things up,” and web sales can go offline during the upgrade process.
  • With Ludus, you do not have to schedule downtime just to stay current.

4. Support Hours Do Not Match Show Nights.

  • Theatre Manager lists standard support hours as Monday to Friday, 8:00 am to 5:00 pm MST, with requests outside that window answered next business day.
  • Ludus responds quickly via chat, phone, or email, with an average response time of under 3 minutes.

Ludus vs. Theatre Manager comparison

Pricing
Ludus
Theatre Manager
Ticket Fee
5% + $0.75
$0
Credit Card Processing Fee
0%
Based on your selected merchant
Cash Sales
$0
$0
Comp / $0 Sales
$0
$0
Season Pass / Flex Pass Fee
Charged per pass
Yes
Seating Chart Creation Build-Out Service
$0
Yes
Chargeback Fee
$0
Based on your selected merchant
Contracts
Never
Multi-user concurrent licensing model (basic annual plan approximately $5995)
Ticketing & Checkout
Ludus
Theatre Manager
Self-Serve Tools
Seating Chart Builder
Embeddable Widget
Refunds & Exchanges
Season Tickets, Flex Passes, & Memberships
Drag-and-Drop Custom Form Builder
Invoicing
Gift Card Feature
Automatic Sale Triggers
Self-Serve Patron-to-Patron Ticket Transfers
Student Credit Tracking
Mobile App (iOS and Android)
Ticket Insurance
Ticket Mailing Service
Third-party
Fundraising Tools
Ludus
Theatre Manager
Collect Donations
Yes
Yes
Fundraiser Pages
Yes
No
Recurring Donations
Yes
Yes
Automatic Donor Levels
Yes
Yes
Donation Categories
Yes
Yes
Marketing Tools
Ludus
Theatre Manager
Email Designer
Yes
Yes
Customization for Show & After-Show Emails
Yes
Yes
Audience Builder
Yes
Yes
Mailing List Opt-In Forms
Yes
Yes
Reporting Tools
Ludus
Theatre Manager
Reporting Dashboard
Yes
Yes
Drag-and-Drop Reports
Yes
Yes
Patron Tagging
Yes
Yes
Other
Ludus
Theatre Manager
Dedicated Registration Feature w/ Custom Questions & Payments
Yes
Yes
Full Drag-and-Drop Landing Page Creation
Yes
No
Customer Support: Live human chat (< 3 minutes), email, phone, and video sharing sessions
Yes
During regular business hours via phone or email. Screenshare for troubleshooting
Nights/Weekends: "Always someone there for you"
Yes
No
Grant Program or Community Support
Yes
No